Refund policy

Return and Refund Policy

30-day returns

You have 30 days after receiving your item to request a return.

For change-of-mind returns, the item must be unworn or unused, with its original tags and packaging, and in the condition you received it. A receipt, order number or other proof of purchase is required.

These conditions do not limit your rights regarding damaged, defective or incorrect items.

How to request a return

Email Support@trendmoose.com with your order number and the reason for your return.

If your return is accepted, we will provide instructions and the correct return address. Please contact us before sending anything back. Do not send returns to the address on the original package unless we specifically instruct you to do so.

Our products come from different suppliers, so return destinations may vary and may be outside your country. We will confirm the destination before you ship.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping costs. International return shipping may be required. We recommend using a tracked shipping service and keeping your proof of shipment.

If you receive a damaged, defective or incorrect item, we will cover any required return shipping costs and arrange an appropriate resolution at no additional cost to you.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact Support@trendmoose.com as soon as possible if something is damaged, defective or incorrect.

Include your order number, a description of the issue and photographs of the item and packaging where possible. We will assess the issue and arrange a replacement, refund or other appropriate resolution.

Original packaging is helpful for investigating damage, but its absence does not automatically exclude a valid claim.

Sale items and gift cards

Sale items are not eligible for change-of-mind returns. Gift cards are non-returnable and non-refundable except where required by law.

These exclusions do not affect your rights if an item is defective, damaged, incorrect or otherwise does not meet applicable legal requirements.

Exchanges

We do not offer direct exchanges. To request a different item, contact us about returning the original item and place a separate order for the replacement.

Refunds

We will notify you after reviewing your claim or receiving and inspecting an authorized return, as applicable, and explain whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds.

If more than 15 business days have passed since we approved your refund, contact Support@trendmoose.com.

Your rights

This policy applies to orders delivered within Canada and the United States. Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

Contact

Trend Moose
Email: Support@trendmoose.com