Shipping Policy

Shipping destinations

Trend Moose accepts orders for delivery within Canada and the United States only.

Availability varies by product and delivery address. Some products may ship only within the United States, only within Canada, or to both countries. Any product-specific shipping restrictions will be shown on the product page. Available shipping options are confirmed at checkout.

Shipping origins

We work with third-party suppliers and fulfillment partners. Products may ship domestically or internationally, including from China, depending on the product, supplier and available inventory.

A Canadian or US delivery address does not necessarily mean the product ships from that country. Please review the product page for the applicable shipping origin and delivery information.

Shipping charges

We currently offer free standard shipping on eligible orders to Canada and the United States. Available shipping services and any applicable shipping charges will be displayed at checkout before payment.

Free shipping does not include import duties, taxes or customs clearance charges unless explicitly stated.

Order processing and delivery estimates

Processing and transit times vary by product, supplier and destination. Available estimates are provided on the product page or at checkout.

Processing time covers preparation before shipment. Transit time begins after the package is handed to the carrier. Unless expressly stated otherwise, a transit estimate does not include processing time.

Delivery dates are estimates, not guarantees. Holidays, inventory changes, customs inspections, weather and carrier disruptions may affect delivery.

If we cannot meet a stated shipment timeframe, we will contact you about the revised timing and available cancellation or refund options, as required by applicable law.

Multiple shipments

Orders containing multiple items may be fulfilled by different suppliers or warehouses. Items may ship separately, have separate tracking numbers and arrive on different days.

Order tracking

When tracking information becomes available, we will send it using the contact information provided with your order. Tracking updates may take time to appear after a shipping label is created.

If you have not received an expected shipping update, contact Support@trendmoose.com with your order number.

Taxes, duties and customs

Applicable taxes collected by Trend Moose will be displayed at checkout.

International shipments may be subject to import duties, taxes, brokerage or customs clearance fees. Unless these charges are explicitly identified as included or collected at checkout, they are not included in the product price or free shipping and may be payable by the recipient.

We do not guarantee that shipments will be free of additional import charges. Customs processing may also affect delivery times.

Shipping addresses and changes

Please provide a complete and accurate delivery address when ordering.

Contact Support@trendmoose.com immediately if you need to correct an address or request a cancellation. We cannot guarantee changes once an order has entered processing or shipped.

If a package is returned because of an incorrect address, refusal or unsuccessful delivery, contact us to discuss the available options. Any proposed reshipping charges will be disclosed for your approval before reshipment. Refund eligibility will be assessed under our Return and Refund Policy and applicable law.

Delayed, missing or damaged deliveries

If your package is significantly delayed, appears lost, arrives damaged or is marked delivered but cannot be located, contact Support@trendmoose.com as soon as possible.

Include your order number, a description of the problem and, where relevant, photographs of the item and packaging. We will investigate with the supplier or carrier and arrange an appropriate resolution, including replacement or refund where applicable.

Returns

For return eligibility, instructions and responsibility for return shipping costs, please review our Return and Refund Policy. Contact us before sending an item back; the return destination may differ from the shipping origin.

Your rights

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

Contact

For shipping questions or assistance:

Trend Moose
Email: Support@trendmoose.com